Assistance Programme

HA is a registered provider with Employee Assistance Professional Association (EAPA) and works to the guidelines provided by this expert body, as well as the ethical guidelines provided by the British Association for Counselling and Psychotherapy (BACP). HA adhere to strict data protection standards in relation to confidentiality. All of HA’s counsellors follow the BACP guidelines around clients’ privacy and confidentiality in order to prevent unauthorised disclosure. Confidentiality is explained to all counselling clients and client consent is obtained wherever necessary.

All calls are confidential between the client and the relevant professional – the only exception being if it is considered that there is a serious risk of harm to the caller or others. As part of the service, HA capture personal details including name, address, contact number and GP details. These details are captured to support at risk situations and therefore this detail is captured for all cases, regardless of whether there is a perceived risk at that time.

Storage & Reporting

HA use Salesforce.com’s cloud for data storage, which is certified to ISO27001 standards.
From a reporting perspective, management information is provided on a consolidated, anonymous basis in order to provide informative utilisation and trend data, whilst maintaining the confidentiality of the service.

All HA staff have their own unique username and password. Our Access Control Policy states that passwords should not be shared and that machines should be locked whenever they are not in use.
The level of authorised access is set to the minimum required to effectively carry out daily duties and the level of access is specifically authorised by line management.

• Access to counselling for emotional problems and a pathway to structured telephone counselling or face-to-face counselling sessions (if appropriate).

• Health Assured offers qualified and experienced counsellors who can help with grief and related stress plus a team of legal advisors to help with legal issues.

• Qualified nurses are on hand to offer advice on a range of medical or health related issues. They can’t diagnose but can offer a sympathetic ear and practical information and advice.

• Counsellors offer 24-hour confidential support for work-related concerns such as stress, bullying, anger management and career direction.

• Interactive health assessment providing personal tailor-made dietary tips and fitness plans
• Fitness and lifestyle advice, such as detoxing methods
• Four week self-help programmes
• Mini health checks

Sometimes it can be difficult to balance the pressures of work with the demands of home life. When daily life feels overwhelming you need help and support to deal with the practical and emotional challenges you may be facing. The free Health Assured app offers access to holistic health and wellbeing support at the tap of a finger anywhere and anytime.